Q: Backyard Adventures' Warranties and Use Requirements
A: Backyard Adventures guarantees every playset with an industry leading warranty. Backyard Adventures playsets are designed for residential use at single-family dwellings. However, there are occasional requests to use Backyard Adventures products in non-residential settings. Please refer to the non-residential use warranty for details about product and installation requirements as well as adjustments to the warranty.
Q: Backyard Adventures Treehouse, Peak, Summit Outlook Warranty
A: BACKYARD ADVENTURES LIMITED WARRANTY FOR TREEHOUSE, PEAK, AND SUMMIT OUTLOOK SERIES BRANDS
This Limited Warranty applies to products manufactured by or on behalf of BACKYARD ADVENTURES®, Inc. under the Treehouse™ Series, Peak™ Series, Summit Outlook™ Series.
All above ground wood components, Rocket Slides™, powder-coated steel components, and hardware are covered by a Limited Lifetime Warranty, that is, they are warranted for so long as the original owner owns such parts, accessories and components against rot and decay or defects in workmanship and materials that affect the structural integrity of the parts, accessories, and components. In the event of any rot, decay or defect during the period, BACKYARD ADVENTURES® will remedy the defect as described herein, without charge to the purchaser for parts, as soon as practical. The remedy will consist of repair or replacement of the product, or refund of the purchase price, at the discretion of BACKYARD ADVENTURES® after opportunity to inspect the alleged defect or photographs thereof. However, BACKYARD ADVENTURES® will not elect to refund the purchase price unless it is unable to provide a replacement, and repair is not commercially practicable or cannot be made within a reasonable time. All freight and labor charges will be the responsibility of the purchaser.
BACKYARD ADVENTURES®, Inc. warrants that this product will be free from defects in materials and workmanship for a period of five (5) years from the original date of purchase. This five (5) year warranty covers all parts not mentioned in the above Limited Lifetime Warranty. In the event of any such defect during the five-year warranty period, BACKYARD ADVENTURES® will remedy the defect as described herein, without charge to the purchaser for parts, as soon as practical. The remedy will consist of repair or replacement of the product, or refund of the purchase price, at the discretion of BACKYARD ADVENTURES® after opportunity to inspect the alleged defect or photographs thereof. However, BACKYARD ADVENTURES® will not elect to refund the purchase price unless it is unable to provide a replacement, and repair is not commercially practicable or cannot be made within a reasonable time. All freight and labor charges will be the responsibility of the purchaser.
In addition, within the first 30 days from date of purchase, BACKYARD ADVENTURES® will replace any parts found to be missing from or damaged in the original packaging.
This warranty applies to the original owner and registrant only and is non-transferable. Regular maintenance is required to assure maximum life and performance of this product and failure by the owner to maintain the product according to the maintenance requirements may void this warranty. Maintenance guidelines are provided in the Owner’s Manual.
This Limited Warranty does not cover:
- Labor for any inspection.
- Labor for replacement of any defective item(s).
- Incidental or consequential damages.
- Cosmetic defects which do not affect performance or integrity of a part or the entire product cosmetic flaws occurring under normal use, such as surface scratches, minor chips, hairline cracks, dents, marring, efflorescence, color fade, discoloration, corrosion/rust, fraying, or warping.
- Wood buried below ground level.
- Products to which non-Backyard Adventure parts have been added or substituted.
- Damage due to environmental factors (such as wind-blown sand, salt spray, or airborne emissions from industrial sources).
- Vandalism, improper use, failure due to loading or use beyond the capacities stated in the applicable Assembly Manual.
- Acts of nature including but not limited to wind, storms, sandstorms, lightning, tornadoes, earthquakes, hail, floods, excessive water exposure.
- Improper installation including but not limited to failure by the installer to follow all instructions, guides or directions, or failure to use the appropriate Concrete Anchoring Kit.
- Installation on uneven, unlevel, or soft ground.
- Minor twisting, warping, checking, or any other natural occurring properties of wood that do not affect performance or integrity.
- Freight and/or shipping costs for replacement parts.
Backyard Adventures does not warrant that any color will be available for any specific period, and reserves the right, in its sole discretion, to discontinue any color for any reason.
BACKYARD ADVENTURES® products have been designed for safety and quality. Any modifications made to the original product could damage the structural integrity of the unit leading to failure and possible injury. Modification of the original product voids any and all warranties and BACKYARD ADVENTURES® assumes no liability for any modified products or consequences resulting from failure of a modified product.
These Limited Warranties apply to play sets purchased for and/or used in RESIDENTIAL USE ONLY.
Under no circumstance should a BACKYARD ADVENTURES® Summit Outlook™ Series product be used in public settings such as schools, churches, playgrounds, parks, day cares and the like. Such use may lead to product failure and potential injury. Any and all public use will void this warranty. Backyard Adventures® disclaims all other representations and warranties of any kind, expressed or implied. This Warranty gives you specific legal rights. You may have other rights as well which vary from state to state or province to province. This warranty excludes all consequential damages; however, some states do not allow the limitation or exclusion of consequential damages and therefore this limitation may not apply to you.
Q: Backyard Adventures Dealer Private Label Products Warranty
A: BACKYARD ADVENTURES LIMITED WARRANTY FOR DEALER PRIVATE LABEL PRODUCTS
This Limited Warranty by BACKYARD ADVENTURES® applies to products manufactured and sold to Dealers that are intended for private label use (i.e. Grand Series™ products).
All above ground wood components, Rocket Slides™, powder-coated steel components, and hardware are warranted for ten (10) years from the original date of purchase against rot and decay or defects in workmanship and materials that affect the structural integrity of the parts, accessories, and components. In the event of any rot, decay or defect during the ten-year warranty period, BACKYARD ADVENTURES® will remedy the defect as described herein, without charge to the purchaser for parts, as soon as practical. The remedy will consist of repair or replacement of the product, or refund of the purchase price, at the discretion of BACKYARD ADVENTURES® after opportunity to inspect the alleged defect or photographs thereof. However, BACKYARD ADVENTURES® will not elect to refund the purchase price unless it is unable to provide a replacement, and repair is not commercially practicable or cannot be made within a reasonable time. All freight and labor charges will be the responsibility of the purchaser.
BACKYARD ADVENTURES®, Inc. warrants that this product will be free from defect in materials and workmanship for a period of two (2) years from the original date of purchase. This two (2) year warranty covers all parts not mentioned in the above ten (10) year warranty. In the event of any such defect during the two-year warranty period, BACKYARD ADVENTURES® will remedy the defect as described herein, without charge to the purchaser for parts, as soon as practical. The remedy will consist of repair or replacement of the product, or refund of the purchase price, at the discretion of BACKYARD ADVENTURES® after opportunity to inspect the alleged defect or photographs thereof. However, BACKYARD ADVENTURES® will not elect to refund the purchase price unless it is unable to provide a replacement, and repair is not commercially practicable or cannot be made within a reasonable time. All freight and labor charges will be the responsibility of the purchaser.
In addition, within the first 30 days from date of purchase, BACKYARD ADVENTURES® will replace any parts found to be missing from or damaged in the original packaging.
This warranty applies to the original owner and registrant only and is non-transferable. Regular maintenance is required to assure maximum life and performance of this product and failure by the owner to maintain the product according to the maintenance requirements may void this warranty. Maintenance guidelines are provided in the Owner’s Manual.
This Limited Warranty does not cover:
- Labor for any inspection.
- Labor for replacement of any defective item(s).
- Incidental or consequential damages.
- Cosmetic defects which do not affect performance or integrity of a part or the entire product cosmetic flaws occurring under normal use, such as surface scratches, minor chips, hairline cracks, dents, marring, efflorescence, color fade, discoloration, corrosion/rust, fraying, or warping.
- Wood buried below ground level.
- Products to which non-Backyard Adventure parts have been added or substituted.
- Damage due to environmental factors (such as wind-blown sand, salt spray, or airborne emissions from industrial sources).
- Vandalism, improper use, failure due to loading or use beyond the capacities stated in the applicable Assembly Manual.
- Acts of nature including but not limited to wind, storms, sandstorms, lightning, tornadoes, earthquakes, hail, floods, excessive water exposure.
- Improper installation including but not limited to failure by the installer to follow all instructions, guides or directions, or failure to use the appropriate Concrete Anchoring Kit.
- Installation on uneven, unlevel, or soft ground.
- Minor twisting, warping, checking, or any other natural occurring properties of wood that do not affect performance or integrity.
- Freight and/or shipping costs for replacement parts.
Backyard Adventures does not warrant that any color will be available for any specific period, and reserves the right, in its sole discretion, to discontinue any color for any reason.
BACKYARD ADVENTURES® products have been designed for safety and quality. Any modifications made to the original product could damage the structural integrity of the unit leading to failure and possible injury. Modification of the original product voids any and all warranties and BACKYARD ADVENTURES® assumes no liability for any modified products or consequences resulting from failure of a modified product.
This product is warranted for RESIDENTIAL USE ONLY. Under no circumstance should a BACKYARD ADVENTURES® private label product be used in public settings such as schools, churches, playgrounds, parks, day cares and the like. Such use may lead to product failure and potential injury. Any and all public use will void this warranty. Backyard Adventures® disclaims all other representations and warranties of any kind, expressed or implied.
This Warranty gives you specific legal rights. You may have other rights as well which vary from state to state or province to province. This warranty excludes all consequential damages; however, some states do not allow the limitation or exclusion of consequential damages and therefore this limitation may not apply to you.
Q: Backyard Adventures Limited Non-Residential Use One Year Limited Warranty and Limited Non-Residential Requirements
A: Backyard Adventures Limited Non-Residential Use One Year Limited Warranty and Limited Non-Residential Requirements
This Limited Warranty and Limited Non-Residential Requirements by Backyard Adventures applies to playset products: (i) manufactured under the Treehouse® series and Peak® series brands (collectively the “Brands”): (ii) purchased by the ultimate consumer entity from an authorized dealer of the Brands; (iii) installed by that dealer or a contractor engaged by such authorized dealer and such installation includes compliance with Backyard Adventures installation information, guides and directions, using an approved Concrete Anchoring Kit; (iv) installed in a location that is not accessible to the general public (such access only available to participants of the consumer entity programs); (v) where all use of the playsets by such participants is supervised by a responsible adult, and (vi) where the installation and use of the playsets are in compliance with all applicable laws, regulations and ordinances, including but not limited to permitting, inspection, and limitation of number of users, if any; (vii) designed without an attached swing beam or swing accessories of any kind.
Backyard Adventures warrants that for a period of one year from the purchase date of the product from the dealer, (i) all wood, hardware, swings, slides, and accessories are free from defect in materials and workmanship, and (ii) all above ground wood parts are free from rot and decay. Refer to the schedule below for charges associated with replacement of parts under this Limited Warranty. In addition, Backyard Adventures will replace any parts within the first 30 days from date of purchase found to be missing from or damaged in the original packaging.
This warranty applies to the original owner and registrant and is non-transferable. Regular maintenance is required to assure maximum life and performance of this product and failure by the owner to maintain the product according to the maintenance requirements may void this warranty. Maintenance guidelines are provided in the Owner’s Manual.
This Limited Warranty does not cover:
- Labor for any inspection.
- Labor for replacement of any defective item(s).
- Incidental or consequential damages.
- Cosmetic defects which do not affect performance or integrity of a part or the entire product cosmetic flaws occurring under normal use, such as surface scratches, minor chips, hairline cracks, dents, marring, efflorescence, color fade, discoloration, corrosion/rust, fraying, or warping.
- Wood buried below ground level.
- Products to which non-Backyard Adventure parts have been added or substituted.
- Damage due to environmental factors (such as wind-blown sand, salt spray, or airborne emissions from industrial sources).
- Vandalism, improper use, failure due to loading or use beyond the capacities stated in the applicable Assembly Manual.
- Acts of nature including but not limited to wind, storms, sandstorms, lightning, tornadoes, earthquakes, hail, floods, excessive water exposure.
- Improper installation including but not limited to failure by the installer to follow all instructions, guides or directions, or failure to use the appropriate Concrete Anchoring Kit.
- Installation on uneven, unlevel, or soft ground.
- Minor twisting, warping, checking, or any other natural occurring properties of wood that do not affect performance or integrity.
- Freight and/or shipping costs for replacement parts.
Backyard Adventures does not warrant that any color will be available for any specific period, and reserves the right, in its sole discretion, to discontinue any color for any reason.
Backyard Adventures products have been designed for safety and quality. Any modifications made to the original product could damage the structural integrity of the unit leading to failure and possible injury. Modification voids any and all warranties and Backyard Adventures assumes no liability for any modified products or consequences resulting from failure of a modified product.
This product is warranted for RESIDENTIAL AND LIMITED NON-RESIDENTIAL USE ONLY. Limited Non-Residential Use is defined as installation and use by home day care facilities, churches, pre-schools with a limited student population. Backyard Adventures reserves the right to approve additional light commercial settings on a case by case basis. Under no circumstances should a Brand playset be installed and used in an unsupervised, public settings such as schools, churches, playgrounds, parks, day care centers and the like where there is more than a limited student population or any of the other conditions set forth in this Limited Warranty are not strictly adhered to. Use in a prohibited setting may lead to product failure and potential injury. Any and all public use in a prohibited setting will void this warranty. Backyard Adventures disclaims all other representations and warranties of any kind, express or implied.
This Limited Warranty does not apply to any Backyard Adventures playsets or products other than the specified Brands or to any product whatsoever purchased from any source other than an authorized dealer of Backyard Adventures.
This Limited Warranty gives you specific legal rights. You may have other rights as well which vary from state to state or province to province. This warranty excludes all consequential damages, however, some states do not allow the limitation or exclusion of consequential damages and therefore this limitation may not apply to you.
To make a Warranty claim, send complete information regarding any product defect, including: (i) a copy of the original receipt for purchase, (ii) acceptance of installation documentation, (iii) a description, including pictures wherever possible, describing, defining and showing such defect. Such information should be sent to:
BACKYARD ADVENTURES
3001 N. Rouse Ave.
Pittsburg, KS 66762
ATTENTION: Customer Service, Warranty Claims Department
Q: How much is installation?
A: Installation varies by product and location. Login to your account and we will use your shipping zip code to determine the installation price in your area if the service is available.
Q: What do I need to know about assembling my wooden playset?
A:
- Do not allow children in the area during assembly of the play structure.
- Equipment should not be used until it is properly installed.
- Playground equipment should never be placed on hard surfaces such as concrete, asphalt or hard packed earth.
- Locate the equipment on level ground. All stationary components of the playset should be no less than 6' [1829mm] from any structure or obstruction such as a fence, a building, tree branches, and suspended wires.
- Follow all instructions completely, phase by phase. A list of necessary tools and a scale drawing of all hardware has been provided with the instructions.
- Anchoring devices are provided and must be installed as stated in the instructions. Consult your dealer if the soil in your location or high winds may require any special considerations.
- Please refer to the United States Consumer Product Safety Commission's Consumer Information Sheet for playground surfacing material provided with this FAQ. Use this document to determine the recommended depth and area requirements for surfacing material in order to help reduce the severity of injuries due to falls. You may also consult the following website: https://www.cpsc.gov/s3fs-public/325.pdf
- All nuts and bolts should be tightened securely and flush to all members.
- Do not adjust components to create openings that are between 3 1/2" [89mm] and 9" [229mm]; this will cause torso & head entrapment issues that could result in serious or fatal injury.
The following information is from the United States Consumer Product Safety Commission’s Information Sheet for playground surfacing material; also see the following website for additional information:
www.cpsc.gov
X3. SECTION 4 OF THE CONSUMER PRODUCT SAFETY COMMISSION’S OUTDOOR HOME PLAYGROUND SAFETY HANDBOOK
X3.1 Select Protective Surfacing—One of the most important things you can do to reduce the likelihood of serious head injuries is to install shock-absorbing protective surfacing under and around your play equipment. Th e protective surfacing should be applied to a depth that is suitable for the equipment height in accordance with ASTM Specification F 1292. There are different types of surfacing to choose from; whichever product you select, follow these guidelines:
X3.1.1 Loose-Fill Materials:
X3.1.1.1 Maintain a minimum depth of 9 inches of loose-fill materials such as wood mulch/chips, engineered wood fiber (EWF), or shredded/recycled rubber mulch for equipment up to 8 feet high; and 9 inches of sand or pea gravel for equipment up to 5 feet high. NOTE: An initial fill level of 12 inches will compress to about a 9-inch depth of surfacing overtime. Th e surfacing will also compact, displace, and settle, and should be periodically refilled to maintain at least a 9-inch depth.
X3.1.2 Use a minimum of 6 inches of protective surfacing for play equipment less than 4 feet in height. If maintained properly, this should be adequate. (At depths less than 6 inches, the protective material is too easily displaced or compacted.)
NOTE: Do not install home playground equipment over concrete, asphalt, or any other hard surface. A fall onto a hard surface can result in serious injury to the equipment user. Grass and dirt are not considered protective surfacing because wear and environmental factors can reduce their shock absorbing effectiveness. Carpeting and thin mats are generally not adequate protective surfacing. Ground level equipment such as a sandbox, activity wall, playhouse or other equipment that has no elevated play surface – does not need any protective surfacing.
X3.1.3 Use containment, such as digging out around the perimeter and/or lining the perimeter with landscape edging. Don’t forget to account for water drainage.
X3.1.3.1 Check and maintain the depth of the loose-fill surfacing material. To maintain the right amount of loose-fill materials, mark the correct level on play equipment support posts. Th at way you can easily see when to replenish and/or redistribute the surfacing.
X3.1.3.2 Do not install loose-fill surfacing over hard surfaces such as concrete or asphalt.
X3.1.4 Poured-In-Place Surfaces or Pre-Manufactured Rubber Tiles — You may be interested in using surfacing other than loose-fill materials – like rubber tiles or poured-in-place surfaces.
X3.1.4.1 Installations of these surfaces generally require a professional and are not “do-it-yourself ” projects.
X3.1.4.2 Review surface specification before purchasing this type of surfacing. Ask the installer/manufacturer for a report showing that the product has been tested to the following safety standard: ASTM F 1292 Standard Specification for Impact Attenuation of Surfacing Materials within the Use Zone of Playground Equipment. Th is report should show the specific height for which the surface is intended to protect against serious head injury. Th is height should be equal to or greater than the fall height – vertical distance between a designated play surface (elevated surface for standing, sitting, or climbing) and the protective surfacing below – of your play equipment
X3.1.4.3 Check the protective surfacing frequently for wear. X3.1.5 Placement — Proper placement and maintenance of protective surfacing is essential. Be sure to:
X3.1.5.1 Extend surfacing at least 6 feet from the equipment in all directions.
X3.1.5.2 For to-fro swings, extend protective surfacing in front of and behind the swing to a distance equal to twice the height of the top bar from which the swing is suspended.
9Th is information has been extracted from the CPSC publications “Playground Surfacing — Technical Information Guide” and “Handbook for Public Playground Safety.” Copies of these reports can be obtained by sending a postcard to the: Office of Public Affairs, U.S. Consumer Product Safety Commission, Washington, D.C., 20207 or call the toll-free hotline: 1-800-638-2772.
Th e American Society for Testing and Materials takes no position respecting the validity of any parent right asserted in connection with any item mentioned in this standard. Users of this standard are expressly advised that determination of the validity of any such parent rights, and the risk of infringement of such rights, are entirely their own responsibility.
Th e standard is subject to revision at any time by the responsible technical committee and must be reviewed every five years and if not revised, either approved or withdrawn. Your comments are invited either for revision of this standard or for additional standards and should be addressed to ASTM Headquarters. Your comments will receive careful consideration at a meeting of the responsible technical committee, which you may attend. If you feel that your comments have not received a fair hearing you should make your views known to the ASTM Committee on Standards. 100 Barr Harbor Drive, West Conshohocken, PA 19428.
Q: Can I hire someone else to install my swing set?
A: Customer may, in their sole discretion, elect to use a third party person or service to assemble this product. BACKYARD ADVENTURES assumes no responsibility or liability for any charges incurred by the Customer for any assembly services.
Q: What yard preparation is needed to create a safe play area for my children?
A:
- The playcenter is designed to be installed on a level surface by an adult with an adult helper. Place in a flat area of your yard to minimize ground preparation.
- Choose a level location for the equipment. This can reduce the likelihood of the play set tipping over and loose-fill surfacing material washing away during heavy rains.
- Place the equipment not less than 6' (2.0 m) from any structure or obstruction such as a fence, garage, house, overhanging branches, laundry lines, or electrical wires.
- Provide enough room so that the children can use the equipment safely. For example, for structures with multiple play activities, a slide should not exit in front of a swing.
- It is a good idea to place your playcenter in an area that is convenient for adults to watch children at play.
- Create a site free of obstacles that could cause injuries - such as low overhanging tree branches, overhead wires, tree stumps and/or roots, large rocks, bricks, and concrete. Additional suggestions in the Suggested Playground Surfacing Section.
- Do not build your playset on top of surfacing material.
- Locate bare metal platforms and slides out of direct sunlight to reduce the likelihood of serious burns. A slide that faces north will receive the least direct sunlight.
- Separate active and quiet activities from each other. For example, locate sandboxes away from swings or use a guardrail or barrier to separate the sandbox from the movement of the swings.